Welcome to Holaris Llc. These Terms and Conditions govern your access to and use of our website, including browsing products, placing orders, making payments, and communicating with our customer service team.
By accessing or using this website, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using our website.
1. About Our Business
This website is operated by Holaris Llc, a business offering pet supplies and related products to customers in the United States.
Our product selection may include pet toys, feeding accessories, grooming supplies, pet comfort products, travel accessories, and other everyday pet essentials.
Throughout these Terms and Conditions, the terms “we,” “us,” and “our” refer to Holaris Llc. The terms “you” and “your” refer to visitors and customers using our website.
2. Eligibility and Website Use
By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.
You agree to use our website only for lawful purposes and not to engage in activities that may interfere with website operations, compromise security, or violate the rights of others.
You must not:
Use the website for fraudulent or unauthorized purposes.
Attempt to gain unauthorized access to website systems or customer accounts.
Submit false, misleading, or inaccurate order information.
Distribute malicious software or harmful content.
Interfere with the website’s normal operation or security.
We reserve the right to restrict or terminate access to our website if these terms are violated.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing information displayed on our website are accurate and up to date.
Our products include various pet supplies designed for everyday pet care, comfort, feeding, grooming, play, and travel.
Please note that:
Actual product colors may vary slightly due to screen settings and lighting conditions.
Product dimensions, materials, and specifications are provided for reference.
Product availability may change without prior notice.
Product images are intended to illustrate the general appearance of the items.
We reserve the right to correct errors, update product information, or discontinue products at our discretion.
4. Pricing and Payment Terms
All product prices displayed on our website are listed in United States Dollars (USD), unless otherwise indicated.
Applicable taxes, shipping charges, and other fees will be displayed during checkout before you complete your purchase.
One-Time Purchase and Billing Policy
All purchases made through our website are one-time transactions.
When you place an order, you authorize a single charge for the total amount displayed at checkout, including applicable product prices, taxes, and shipping fees.
We do not offer subscription-based purchases, recurring billing arrangements, automatic renewals, or automatic repeat charges.
Your payment is processed once for each completed order. Any additional purchase requires a separate order and a new payment authorization from you.
By submitting an order, you confirm that:
You are authorized to use the selected payment method.
The payment information you provide is accurate and complete.
You authorize the applicable one-time charge for your order.
You understand that no recurring payments or automatic future charges will be made.
We accept the payment methods displayed on our checkout page. Payment processing may be handled by authorized third-party payment service providers.
5. Order Placement and Acceptance
Placing an order through our website constitutes an offer to purchase the selected products under these Terms and Conditions.
After submitting an order, you may receive an order confirmation email containing relevant purchase details.
An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance.
We reserve the right to refuse, cancel, or limit an order for reasons including:
Product availability issues.
Pricing or listing errors.
Suspected fraudulent transactions.
Incorrect or incomplete customer information.
Payment authorization failures.
Shipping restrictions or other operational limitations.
If we cancel an order after payment has been collected, the applicable payment will be refunded to the original payment method.
6. Shipping and Delivery
We currently accept orders for delivery to addresses within the United States.
Shipping costs and estimated delivery information will be displayed during checkout or communicated through the applicable order information.
Delivery estimates are provided for reference and may be affected by carrier operations, weather conditions, address accuracy, or other circumstances beyond our reasonable control.
Customers are responsible for providing complete and accurate shipping information when placing an order.
7. Returns, Refunds, and Exchanges
We aim to provide a straightforward return and refund experience.
Eligible products may be returned within 30 days of delivery, subject to the conditions and procedures described in our Refund and Returns Policy.
Products should generally be returned in their original condition, with original packaging and included accessories where applicable.
Customers must contact our customer support team before returning an item to receive return instructions.
Refunds for approved returns will be issued to the original payment method in accordance with our Refund and Returns Policy.
For complete information about return eligibility, exchange procedures, return shipping responsibilities, and refund processing times, please refer to our Refund and Returns Policy.
8. Promotions and Discounts
From time to time, we may provide promotional offers, discount codes, or special pricing.
Promotional offers may be subject to specific conditions, expiration dates, and product eligibility requirements.
Unless otherwise stated, promotional offers cannot be combined with other discounts or applied retroactively to completed purchases.
We reserve the right to modify or discontinue promotional offers in accordance with applicable laws.
9. Intellectual Property
All website content, including text, graphics, images, logos, product descriptions, page layouts, and other materials, is owned by or licensed to Holaris Llc and is protected by applicable intellectual property laws.
You may access and use website content for personal, non-commercial purposes related to browsing and purchasing products.
You may not reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission.
10. Third-Party Services and Links
Our website may contain links to third-party websites or use external services, including payment processing and shipping services.
These third-party services operate independently and may be subject to their own terms and privacy policies.
We are not responsible for the content, availability, or independent practices of third-party websites and services.
11. Limitation of Liability
To the extent permitted by applicable law, Holaris Llc shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or the purchase or use of products offered through it.
We do not guarantee uninterrupted website access or that all website functions will always operate without errors.
Nothing in these Terms and Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
12. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Holaris Llc, its affiliates, and its service providers from claims, liabilities, damages, and reasonable expenses arising from your misuse of the website, violation of these Terms and Conditions, or infringement of another party’s rights.
13. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
14. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions when necessary to reflect changes in our business practices, website operations, or applicable legal requirements.
Updated terms will be published on this page with a revised effective date.
Your continued use of the website after changes are published constitutes acceptance of the updated terms to the extent permitted by applicable law.
15. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of California, United States, without regard to conflict-of-law principles.
Any disputes arising from the use of our website or purchases made through it shall be handled by the courts of competent jurisdiction, subject to applicable consumer protection laws.
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