At Holaris Llc, we are committed to providing a convenient and reliable shipping experience for every customer. This Shipping Policy explains our shipping destinations, order processing procedures, estimated delivery times, shipping fees, and tracking arrangements for purchases made through our website.
1. Shipping Destinations
Holaris Llc currently ships orders exclusively to addresses within the United States.
We do not accept international shipping addresses at this time.
To ensure accurate shipping calculations and delivery arrangements, our checkout system is configured to accept U.S. shipping addresses only. Customers must provide a valid U.S. delivery address when placing an order.
Orders submitted with addresses outside the United States cannot be processed.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding U.S. federal holidays.
During the processing period, we verify order details, prepare the purchased pet supplies, and arrange shipment.
Please note:
Orders are not normally processed on weekends or public holidays.
Processing may take additional time during periods of high order volume.
Incorrect or incomplete shipping information may delay order fulfillment.
Customers will receive a shipping confirmation once their orders have been dispatched.
3. Estimated Shipping and Delivery Time
After an order has been processed and dispatched, the estimated delivery time within the United States is generally 3–7 business days.
The overall estimated fulfillment timeline is:
Stage
Estimated Time
Order Processing
1–3 business days
U.S. Shipping and Delivery
3–7 business days
Total Estimated Time
4–10 business days
These timeframes are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier schedules, weather conditions, seasonal demand, and other circumstances beyond our reasonable control.
4. Shipping Carriers
To support reliable domestic delivery, Holaris Llc may work with established shipping carriers operating within the United States, including:
USPS (United States Postal Service): Domestic parcel delivery and residential shipping services.
UPS (United Parcel Service): Domestic package transportation and delivery services.
FedEx: Parcel shipping, transportation, and delivery services.
The carrier assigned to an order may vary depending on the package characteristics, delivery destination, and shipping arrangements.
5. Shipping Fees
Applicable shipping charges are calculated and displayed at checkout before payment is completed.
The final shipping cost depends on the applicable order and delivery arrangements.
Customers can review the shipping fee together with the product subtotal and any applicable taxes before submitting an order.
No additional shipping charge will be applied without an applicable order-related basis.
6. Order Tracking
Once an order has been dispatched, customers may receive a shipping confirmation email containing tracking information, when available.
You can use the tracking number provided in the email to check the shipment status through the relevant carrier’s official website.
Please allow some time for tracking information to become available after the carrier receives and scans the package.
If you have not received tracking information or cannot locate your shipment, please contact our customer support team.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully verify the following details before completing checkout:
Recipient’s full name
Street address and apartment or unit number, if applicable
City, state, and ZIP code
Contact information, where required
If you notice an error in your shipping information, contact us as soon as possible.
We will make reasonable efforts to assist with corrections before the order is dispatched. However, changes may not be possible once the shipment has been handed over to the carrier.
8. Delayed or Missing Shipments
Although we work with established domestic shipping carriers, occasional delays may occur due to circumstances such as:
Severe weather conditions
Carrier transportation disruptions
Seasonal shipping volume
Incorrect or incomplete delivery addresses
Other unexpected logistical circumstances
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will review the available shipment information and assist you in checking the delivery status.
9. Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.
To help us review the issue, please provide:
Your order number
A description of the problem
Clear photographs of the affected product or packaging, if available
Our customer support team will review your request and provide appropriate assistance in accordance with our Refund and Returns Policy.
