Holaris Llc (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of visitors and customers who use our website. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, browse our pet products, place an order, or contact our customer support team.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information when you interact with our website:
Personal Identification Information
Full name
Billing and shipping addresses
Email address
Telephone number
Order and Transaction Information
Products purchased and order details
Transaction amounts and payment status
Order history and return or exchange records
Payment Information
Payments made through our website are processed by third-party payment service providers. We do not directly store complete credit or debit card numbers or security codes on our servers. Payment providers handle payment information in accordance with their own privacy and security practices.
Technical and Usage Information
IP address
Browser type and device information
Operating system
Website browsing activity
Pages visited and interaction information
Cookies and similar tracking technologies
2. How We Use Your Information
We use the personal information we collect for legitimate business and operational purposes, including:
Processing, confirming, and fulfilling customer orders.
Arranging shipping and providing order updates.
Processing payments, refunds, and exchanges.
Responding to customer inquiries and providing support.
Maintaining and improving website functionality and user experience.
Detecting, preventing, and investigating fraudulent or unauthorized activities.
Maintaining business, accounting, and transaction records.
Complying with applicable legal and regulatory obligations.
Communicating important information about purchases, policies, and services.
We do not use personal information for purposes unrelated to the reasons for which it was collected without providing appropriate notice or obtaining consent where required by law.
3. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to improve website performance and understand visitor interactions.
These technologies may be used for the following purposes:
Essential Cookies: Support core website functions, shopping cart operations, checkout, and security.
Functional Cookies: Remember selected preferences and improve website usability.
Analytics Cookies: Help us understand website traffic and visitor behavior.
Advertising Cookies: Where applicable, support advertising measurement and relevant marketing activities.
You can manage non-essential cookies through the cookie consent banner displayed on our website. Essential cookies remain active because they are necessary for the website to operate properly. Non-essential cookies are activated only after you provide consent through the available cookie settings.
You may also manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
4. How We Share Your Information
We may share personal information with trusted third parties when necessary to operate our business and provide services to customers.
These third parties may include:
Payment Processors: To securely process payments, refunds, and transactions.
Shipping and Fulfillment Providers: To process and deliver customer orders.
Website Hosting and Technology Providers: To maintain website infrastructure, security, and functionality.
Analytics Providers: To evaluate website performance and usage trends.
Customer Support Providers: To help manage customer inquiries and service requests.
Legal and Regulatory Authorities: When disclosure is required by applicable laws, regulations, or valid legal requests.
We do not sell personal information in exchange for monetary compensation. Where applicable privacy laws define certain advertising-related disclosures as a “sale” or “sharing” of personal information, we will provide the legally required notice and opt-out mechanisms.
5. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, accounting, legal compliance, dispute resolution, and fraud prevention.
Order-related and transaction records may be retained for up to seven (7) years after the completion of the relevant order, unless a longer retention period is required or permitted by applicable law.
When personal information is no longer necessary, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Although we take appropriate precautions to protect customer information, no method of electronic transmission or data storage can be guaranteed to be completely secure.
Customers are encouraged to use secure devices and protect their account credentials and personal information when using our website.
7. Your Privacy Rights
Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information, including:
Right to Know: Request information about the categories and specific pieces of personal information we collect.
Right to Access: Request access to personal information we maintain about you.
Right to Correct: Request correction of inaccurate personal information.
Right to Delete: Request deletion of personal information, subject to applicable legal exceptions.
Right to Data Portability: Request a copy of certain personal information in a portable format.
Right to Opt Out: Opt out of the sale or sharing of personal information, targeted advertising, or certain profiling activities where applicable.
Right to Non-Discrimination: Exercise your privacy rights without receiving unlawful discriminatory treatment.
To submit a privacy request, please contact us using the email address provided in the Contact Information section below.
We may need to verify your identity before processing certain requests. We will respond within the timeframes required by applicable privacy laws.
8. California Consumer Privacy Rights
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), may provide you with additional rights regarding your personal information.
Subject to applicable exceptions, California residents may have the right to:
Know the categories and specific pieces of personal information collected.
Know the categories of sources from which personal information is collected.
Know the business or commercial purposes for collecting or disclosing personal information.
Request deletion of personal information.
Request correction of inaccurate personal information.
Opt out of the sale or sharing of personal information.
Limit the use and disclosure of sensitive personal information where applicable.
Not be discriminated against for exercising privacy rights.
Do Not Sell or Share My Personal Information
Holaris Llc does not sell personal information for monetary compensation. If our use of certain third-party advertising or tracking technologies constitutes a sale or sharing under California law, California residents may request to opt out of such activities.
To submit a request or exercise your California privacy rights, please email:
We will verify and process eligible requests in accordance with applicable California privacy requirements.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, or other external platforms. These services operate independently and may have their own privacy policies and data handling practices.
We are not responsible for the privacy practices or content of third-party websites. We encourage customers to review the privacy policies of those services before providing personal information.
10. Children’s Privacy
Our website is intended for a general audience and is not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. If we become aware that such information has been collected in violation of applicable laws, we will take reasonable steps to delete it.
Parents or legal guardians who believe that a child has provided personal information to us may contact us to request its review or deletion.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, technology, or applicable legal requirements.
Any updates will be published on this page with a revised effective date. We encourage customers to review this page periodically to stay informed about how their personal information is handled.
